Property Management Leadership

Charles Dunn Company,
800 West Sixth Street, 6th Floor
Los Angeles, CA 90017

Direct (213) 270-6209
Office (213) 683-0500

Lic. #01201667

patrickconn@charlesdunn.com

As President, and principal of the firm, Patrick Conn is responsible for the management and operation services for the Charles Dunn Company real estate portfolio. Patrick currently oversees the management of approximately 20 million square feet of office, retail, multi-family and industrial space located primarily in California.

Experience

Patrick has over 19 years of real estate consulting and management experience in office, retail, multi-family and industrial buildings. Prior to joining Charles Dunn Company, he was Vice President for ING Realty Partners, a real estate investment company sponsored by ING Group, a global financial institution with a market value of approximately $60 Billion. At ING, Patrick Conn was a member of the investment team in Los Angeles responsible for the management and disposition of assets primarily located in the western United States.

Education

Patrick attended Claremont McKenna College where he received a BA in Economics and International Relations, before obtaining his MBA at the University of Southern California.

Credentials and Affiliations

He is LEED® AP and serves on the Board of Directors at St. Anne’s and UCLA Extension Real Estate Advisory Board.

Charles Dunn Real Estate Services 
800 West Sixth Street, 6th Floor
Los Angeles, CA 90017

Direct: (213) 270-6268 
Fax: (213) 683-1551

jwang@charlesdunn.com

Jerry Wang is head of the International Division of Charles Dunn Real Estate Services. His management portfolio includes residential, office, retail and industrial space, totaling more than 10 million square feet. As division head, he is responsible for all aspects of landlord representation, as well as business development.

Experience

With more than 30 years experience in the commercial real estate industry, Jerry joined Charles Dunn Real Estate Services to build, brand, and lead its International Division, a specialized service that has grown into one of the largest and fastest-growing business segments of the company’s service offerings. The division’s growth is a testament to Jerry’s ability to manage successfully through tenacity and persistence. He accomplishes his impressive record of account retention through superior and specialized hands-on service, as well as continued strengthening of relationships with owners, banks and government agencies. Among his career highlights:

1990-1994: Real Estate Equity Management for Transamerica, Vice President/Regional Manager. Responsible for all the property management operations and leasing activities in Arizona and Southern California. Managed equity investment properties, specializing in loan reserves, operational and provisional budgets, dispositions and property management.

1987-1990: Home Savings of America, Disposition Specialist. Responsible for disposing of roughly $120 Million in REO loans for what was one of the nation’s largest banks at that time.

1980-1987: Charles Dunn Company, Property Manager. Grew his portfolio over time from a residential and commercial portfolio to an all services, all segments portfolio consisting of a variety of properties.

Education

Jerry received his B.S. Degree in Forestry from the National Pingtung University of Science and Technology in Taiwan.

Credentials

Jerry is a Certified Property Manager (CPM), Certified Shopping Center Manager (CSM), Real Property Administrator (RPA), Facilities Management Administrator (FMA), Certified Commercial Investment Member (CCIM) and a licensed California Real Estate Broker since 1986.

Charles Dunn Company
800 West Sixth Street, 6th Floor,
Los Angeles, CA 90017

Direct: (213) 270-6215
Fax: (213) 683-8003

Lic.# 01019126
fwang@charlesdunn.com

 

Florence Wang is Chief Financial Officer of Charles Dunn Real Estate Services Inc, in charge of corporate financial matters, including accounting, reporting, cash management and forecasting, risk management and auditing.

Experience

Florence has over 35 years of domestic and international experience in the real estate industry. She joined the Charles Dunn Company in 1975. Prior to her appointment as Chief Financial Officer at Charles Dunn Company, she served as a property accountant and commercial controller for the firm.

Education

She is a graduate of Tunghai University BA and received her M.A. from Fordham University.

Credential and Affiliations

She holds the designation of Certified Property Manager and is licensed to practice in California.

Charles Dunn Real Estate Services,
800 West Sixth Street, 6th Floor
Los Angeles, CA 90017

Direct (213) 270-6260
Office (213) 683-0500

Lic. #00751756

econn@charlesdunn.com

As a Executive Vice President in the Charles Dunn Real Estate Services corporate office, Ms. Conn has over 16 years of real estate experience and currently manages a diverse portfolio of assets throughout Los Angeles county. In this role, she coordinates tenant relations, rent collections, budgeting, financial reporting , CAM billings and management operations. Additionally, her responsibilities include project start up and consulting, managing tenant improvements, organizing and implementing vendor contracts, interfacing with clients, and negotiating leases for new and existing tenants.

Experience

Before her position with Charles Dunn, Eileen was with CLS, an international architectural firm, where she assisted the principal of the firm with a wide range of activities that eventually led to a position overseeing construction projects ranging from high-end tenant improvements to new build-outs. Early in her career at Charles Dunn Real Estate Services., Eileen was also an on-site manager of a Class-A high rise in downtown Los Angeles and is considered an expert in asset operational systems, tenant service and value-add management strategies.

Education

Eileen is a graduate from Gonzaga University with a B.A. in Philosophy.

Credentials

She holds a California Real Estate License, is an active member of the International Council of Shopping Centers, a 2011 Executive Council member and Chair of the Friends of IREM Committee (Los Angeles).  Eileen is a Certified Property Manager (CPM), Real Property Administrator (RPA), and a Facilities Management Administrator (FMA).

SERVICES

– Property Management
– Asset Management
– Construction Management
– Accounting Services
Receivership Services
– Tax Appeal Consulting

Our hands-on property management services have earned us a dominant market share in Southern California and beyond. For over 20 years, the Los Angeles Business Journal has consistently ranked Charles Dunn as one of the region’s top property management firms and the largest third-party managed regional firm in LA County.

We continue to maintain that position of leadership because we never take it for granted. We constantly collaborate to improve systems and processes, streamline our operations and boost productivity and leverage the company’s Brokerage Division, Market Research department and other service areas. Year after year, this is how we optimize our performance to attract, retain and serve our clients and their tenants.

GETTING IT RIGHT AT THE POINT OF TRANSITION

We believe that executing a seamless transition establishes the standard for outstanding performance from day one and impacts every aspect of our management. We put a laser focus on programs that matter: repositioning the asset, launching a proactive tenant communication and retention program, implementing creative cost containment strategies in a professional and efficient manner to ensure the long-term success of your investment.

ADDING VALUE AND COST EFFICIENCIES

We recognize that adding value is never a single strategy, but a series of complementary initiatives and actions that need to be constantly refreshed, improved and contributing to our clients’ bottom line. Our team of specialists maximize asset value by reducing costs, improving efficiency and mitigating risks with an asset management approach that considers the entire investment strategy.

SERVING OUR CLIENTS WITH HIGH TOUCH SERVICE

In addition to working with commercial real estate investment firms and individual owners, we have specialized expertise with a wide range of family offices, trust companies and foreign banks overseeing portfolios. Our clients appreciate both the extensive involvement of our senior management and the accessibility of our top executives.

For us, every asset merits a hands-on, customized strategy that is in lock-step with our clients’ objectives and in tune with their tenant profiles. Our extensive experience with such a diverse client base has given us valued insight into the needs of the people and businesses we serve.

Case Study – Property Management
KB Westchester

Challenge:

KB Westchester is an approximately 800,000 square foot multi-tenant warehouse located in the City of Vernon. When Charles Dunn assumed management of this project in 2013, there were major accounting problems, significant deferred maintenance, and numerous non-compliance issues with tenants disregarding the terms of their lease.

Solution:

During the transition of the property the Charles Dunn team met with each tenant; explained any questions related to the terms of the leases; commenced a tenant retention program; completed major parking lot repairs, complete paint and update of the buildings and site; lighting retrofits to improve safety and lower energy and overall operating costs.

Results:

Working closely with the leasing team, Charles Dunn helped finalize tenant improvements to attract and retain tenants at longer terms and higher rates. The buildings are now 95% leased and past lease issues resolved. Upcoming improvements include more operational and economic efficiency projects such as elevator retrofitting; Title 24 roof coatings systems and energy efficient coolers and freezers for specific tenant uses at the project.

Case Study – Property and Construction Management
Compton Retail Center

Challenge:

A private partnership selected Charles Dunn Company to improve management and leasing operations for an underperforming retail center in Compton, California, which suffered from low, 76% occupancy and rents below market rates. The 196,442 SF property was in disrepair, with potential liabilities such as transformers catching fire. Electricity was unreliable, often forcing the owners to rent generators.

Solution:

Charles Dunn’s management and construction teams worked with the ownership on a complete property renovation and upgrade. Actions included replacing the dilapidated metal building façade with a new, colorful façade, adding ADA ramps and new, LED light fixtures in common areas, and installing new, drought-tolerant landscaping. Newly commissioned monument signage now enhances the visibility of the shopping center.

Result:

Today, the retail center is a cost-efficient, safe, and hazard-free building with increased value and occupancy. The upgrades saved on operating expenses across the board, and reduced power costs by up to 40 percent. Occupancy has risen to 83 percent, and existing and new tenants pay market rate rents. As many as eight new restaurant and retail tenants are expected to sign leases in the coming year.

Case Study – Investment Sales
USC/Doheny Eye Institute, Los Angeles

Challenge:

The Doheny Eye Institute selected Charles Dunn Company to handle the marketing and disposition of a 151,000 SF medical office building on the LA County-USC medical campus. USC had leased a majority of the building and exercised its right to lease the balance of the building before the sale. Several issues related to the leasing of the building had arisen between USC and Doheny, once a USC affiliate but today partnered with UCLA’s Stein Eye Institute. The building valuation and sale process was complicated by conditions of the lease, where the responsibility for the rent of part of the common area was not clearly defined for either tenant. Further complicating the disposition process was the right of USC to pay 101% of the sale price secured from an outside buyer and exercise its right to purchase the building.

Solution:

Charles Dunn worked with Doheny to find solutions related to past CAM charges and was able to successfully restructure the complex lease to grant 100% tenancy to USC for 20 years. This cleared the way for the sale at an enhanced price due to the recovery of operating expenses secured in the revised lease. Charles Dunn, in conjunction with another participating party, marketed the property, attracting competitive bids as high as $125 million following the restructuring of the lease. Prior to the restructuring of the lease, the first round of offers were under $100 million.

Result:

The marketing partners’ successful negotiation of the sale also included resolution of complex issues between the tenants as solutions were identified and addressed in the final transaction. “Doheny was very pleased with the outcome,” Christopher Conway, Doheny’s chief of development and public affairs, told the Los Angeles Business Journal.